Getting Real Value from SyteLine User Groups
SyteLine User Groups (often called SLUG chapters) are the most underutilized resource available to CloudSuite Industrial customers. Active participation in regional and virtual user groups provides unfiltered peer advice, early access to workarounds, and collective leverage when negotiating with Infor on feature priorities and support escalations.
Types of SyteLine User Groups
The SyteLine ecosystem supports several user group formats, each serving different needs. Regional SLUG chapters meet quarterly with hands-on demos and open Q&A. Virtual groups on BaanBoard and Infor Campus operate continuously. Industry-specific groups focus on verticals like automotive, aerospace, or food manufacturing where SyteLine configuration patterns differ significantly.
- Regional SLUG chapters: quarterly in-person meetings with SyteLine demos and peer roundtables
- BaanBoard online community: the longest-running independent forum for SyteLine and BAAN users
- Infor Campus groups: official Infor-hosted community with product team participation
- Industry-specific groups: automotive AIAG compliance, aerospace AS9100, and food manufacturing groups
- Partner-led user groups: hosted by implementation partners with technical deep-dive agendas
Maximizing Your Participation
Passive attendance yields minimal returns. The organizations that extract the most value from user groups actively present their own challenges, volunteer for steering committees, and contribute solutions. Preparing a single topic or question before each meeting transforms your experience from listener to participant.
- Present a recent SyteLine challenge and the solution your team implemented for peer validation
- Volunteer for the user group steering committee to influence meeting agendas and speaker selection
- Bring specific Infor support ticket numbers to discuss with peers who may have hit the same issue
- Coordinate group feature requests through Infor's Idea Portal for higher visibility and vote counts
- Share SyteLine configuration templates, IDO customizations, or report designs with the group
Starting a User Group in Your Region
If no active SLUG chapter exists near you, starting one is straightforward. Infor's community team provides logistical support, and implementation partners often sponsor meeting space and refreshments. A group of five to eight companies is enough to sustain quarterly meetings with rotating host sites.
- Contact Infor's User Group Liaison team for starter kits and co-marketing support
- Recruit initial members through LinkedIn SyteLine groups and BaanBoard regional threads
- Partner with a local Infor implementation partner for meeting sponsorship and technical speakers
- Establish a simple charter covering meeting frequency, agenda ownership, and vendor presentation rules
- Use Infor Campus as the group's document repository and member communication platform
Need help organizing SyteLine user group knowledge for your team? Netray's AI agents can structure and prioritize community insights for your environment.
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