Privacy Policy

We collect information in the following ways:

2.1 Information You Provide

• Contact form submissions (name, email, company, phone number, message)
• Demo request forms and scheduling information
• Newsletter subscriptions (email address)
• Any other information you voluntarily provide through our website

2.2 Information Collected Automatically

• Browser type and version, operating system, and device information
• IP address (anonymized where possible)
• Pages visited, time spent on pages, referring URLs
• Click patterns and scrolling behavior (via Microsoft Clarity)
• Aggregated usage analytics (via Google Analytics 4)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and improve your experience. For full details, see our Cookie Policy.

3.1 Microsoft Clarity

We use Microsoft Clarity to understand how users interact with our website through session recordings and heatmaps. Clarity collects data on mouse movements, clicks, and scrolling behavior. Microsoft Clarity does not collect personally identifiable information and masks sensitive input fields. For more information, see Microsoft's Privacy Statement.

3.2 Google Analytics 4

We use Google Analytics 4 (GA4) to collect aggregated website usage statistics including page views, session duration, traffic sources, and general demographics. GA4 does not collect your full IP address. For more information, see Google's Privacy Policy.

3.3 Upstash Redis (Event Storage)

We use Upstash Redis as a temporary event store for website analytics events. Events such as page views and CTA clicks are queued in Redis and flushed daily. No personally identifiable information is stored in this system. Events are aggregated and anonymized before storage.

We do not sell, trade, or rent your personal data to third parties.

We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party analytics providers (Microsoft Clarity, Google Analytics) as described above, solely for the purpose of providing their services to us.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, with prior notice to affected users.
• Consent: With your explicit consent for any other purpose.

• Analytics Events: Temporary event data stored in Upstash Redis is flushed daily. Aggregated analytics data in Google Analytics is retained per Google's default retention settings (14 months).
• Contact Inquiries: Information submitted through contact forms is retained for legitimate business purposes and for as long as necessary to fulfill the purpose for which it was collected.
• Cookies: Cookie lifetimes vary by type. See our Cookie Policy for details.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Restriction: Request restriction of processing of your personal data.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at team@netray.co. We will respond to your request within 30 days.

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as applicable):

• We maintain reasonable security practices and procedures to protect personal data.
• We collect only such personal information as is necessary for the purposes identified in this policy.
• We provide mechanisms for you to review and correct your personal information.
• We do not retain personal data longer than necessary for the specified purpose.
• Our Grievance Officer can be reached at team@netray.co or by phone at +91 9380-595-715.

Regardless of your location, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Disable cookies through your browser settings
• Lodge a complaint with the relevant data protection authority