Complete ServiceMax Capabilities
We implement and optimize every ServiceMax capability. Click any area to explore the features we deploy.
Work Execution Management
5 featuresEnd-to-end work order lifecycle from creation to completion. Manage work types, checklists, SLA tracking, and technician debriefing.
Scheduling & Dispatch
5 featuresContract & Entitlements
5 featuresInstalled Base & Asset Lifecycle
5 featuresParts, Returns & Depot Repair
5 featuresMobile Workforce
5 featuresWorkflow Automation
5 featuresCustomer Self-Service (Engage)
5 featuresRemote Service
5 featuresPreventive & Predictive Maintenance
5 featuresPerformance Analytics
5 featuresServiceMax AI
5 featuresServiceMax Product Lines
ServiceMax offers multiple products for different service models. We help you pick the right one and implement it properly.
ServiceMax Core
The full-featured field service management platform. Work orders, scheduling, contracts, installed base, parts, and mobile workforce on the Salesforce platform.
Integration & Migration
ServiceMax does not operate in isolation. We build integrations that connect service to the rest of your enterprise.
Infor ERP Integration
Bi-directional sync between ServiceMax and Infor M3/LN for parts inventory, purchase orders, and financial postings.
Salesforce CRM Sync
Native Salesforce integration for unified customer view across sales, service, and support workflows.
IoT Platform Connectivity
Connect ThingWorx, Azure IoT, or AWS IoT telemetry to trigger predictive maintenance work orders automatically.
ERP Financial Posting
Automated posting of service labor, parts consumption, and contract revenue to GL, AR, and cost centers.
AI Agents for ServiceMax
Beyond built-in ServiceMax AI, we deploy custom AI agents that extend your service platform with autonomous decision-making.
Intelligent Dispatch Agent
AI agent that continuously re-optimizes the dispatch board based on real-time traffic, cancellations, technician proximity, and SLA urgency.
Predictive Parts Agent
Analyzes asset age, failure history, and telemetry to pre-stage the right parts on the right truck before the service call.
Contract Renewal Agent
Monitors contract expiration dates, usage patterns, and customer health scores to auto-generate renewal proposals with optimized pricing.
Asset Risk Scoring Agent
Continuously scores installed base assets by failure probability, criticality, and revenue impact to prioritize proactive maintenance.
Knowledge Extraction Agent
Mines technician debrief notes, work order histories, and resolution data to auto-generate troubleshooting guides and training content.
Customer Experience Agent
Monitors service touchpoints, survey responses, and resolution times to flag at-risk accounts and recommend retention actions.
Typical Implementation Timeline
Timeline varies by product and scope. AI-accelerated implementations include automated configuration, data migration, and testing.
Ready to Transform Your Field Service?
Get a free assessment of your ServiceMax implementation scope, product selection, and AI agent opportunities.
No commitment required. We help you evaluate whether ServiceMax is the right fit for your service model.