AI Service Management for Infor LN
After-market service is the highest-margin revenue stream for capital equipment manufacturers. Infor LN's service management module supports complex warranty tracking, service contracts, and field service operations—but unlocking its full potential requires intelligence that only AI can provide.
Service Revenue Optimization Challenges
Most LN users capture only 40-60% of available service revenue. Warranty claims are processed reactively, contract renewals are managed via spreadsheets, and field service scheduling doesn't leverage installed base data for proactive service.
- Warranty claim processing averaging 15-20 days end-to-end
- Contract renewal rates below 70% due to manual follow-up
- First-time fix rates at 65-75% vs industry benchmark of 85%+
- Proactive service opportunities missed for 80%+ of installed base
AI Service Intelligence for LN
Netray's service agents transform LN's service module from a transaction recording system to a predictive service platform. They analyze equipment telemetry, optimize field schedules, automate warranty processing, and drive contract renewal.
- Predictive service scheduling based on equipment usage patterns
- Automated warranty claim validation and processing in hours
- AI-driven contract renewal campaigns with optimal pricing
- Parts kit optimization based on predicted failure modes
Service Transformation Results
Clients increase service revenue 25-40%, improve first-time fix rates to 90%+, and achieve contract renewal rates above 85%. A heavy equipment manufacturer grew service revenue from $50M to $72M in 18 months using Netray's service AI agents with Infor LN.
Grow your service revenue with AI—see our LN service agents.
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