SyteLine Non-Conformance Report (NCR) Management Configuration
Non-conformance reports (NCRs) in Infor SyteLine document material or process deviations that require investigation and disposition. The SLQualityNonConformances IDO captures the full NCR lifecycle from detection through disposition, linking to inspection results, lot/serial records, and corrective actions. A well-configured NCR process ensures no quality issue goes untracked and provides the data foundation for systemic quality improvement.
NCR Creation and Classification
NCRs can originate from inspection failures, production floor observations, customer complaints, or internal audits. Configure the Non-Conformance form (menu path: Quality > Non-Conformances > Non-Conformances) to capture all required information for investigation and regulatory compliance. The SLQualityNonConformances table stores defect codes, severity levels, and affected lot/serial numbers.
- Configure automatic NCR generation from inspection failures on the Inspection form when any test result exceeds the defined tolerance range
- Set up manual NCR entry on the Non-Conformance form for defects discovered outside the inspection process (production floor, customer returns)
- Define mandatory fields on the NCR form including defect code, severity level, affected quantity, and lot/serial numbers for regulatory traceability
- Configure NCR source categories (Incoming, In-Process, Final, Customer, Audit) to segment non-conformances by detection point for pareto analysis
- Enable photo and document attachment on the NCR form using the Document Attachments feature for visual evidence of the non-conformance
NCR Investigation and Disposition Workflow
Every NCR requires investigation to determine root cause and appropriate disposition. Configure the NCR workflow to route records through investigation, Material Review Board (MRB) disposition, and closure stages with role-based authority levels. The workflow engine tracks status transitions and enforces required approvals at each stage.
- Configure NCR status workflow (Open > Under Investigation > Pending Disposition > Dispositioned > Closed) with role-based transition permissions
- Set up Material Review Board (MRB) review workflow for NCRs requiring multi-party disposition decisions (engineering, quality, production)
- Define disposition authority levels by NCR severity: minor defects dispositioned by quality engineers, critical by MRB, safety-related by director
- Configure mandatory root cause analysis fields that must be completed before an NCR can advance to the disposition stage
- Enable investigation time tracking on the NCR form to measure mean time to disposition for quality process efficiency metrics
NCR Disposition Processing and Cost Tracking
NCR disposition determines what happens to the non-conforming material. SyteLine supports multiple disposition actions including scrap, rework, return to vendor, and use-as-is with deviation approval. Configure disposition processing to automatically execute inventory transactions, generate vendor debit memos, and create rework job orders based on the selected disposition.
- Configure scrap disposition to automatically post scrap transactions against the affected lot/serial, updating inventory and recording scrap cost
- Set up rework disposition to auto-generate rework job orders with the appropriate rework routing from the NCR disposition form
- Enable Return-to-Vendor disposition to create vendor RMA requests and debit memos for non-conforming purchased material
- Configure Use-As-Is disposition with mandatory engineering deviation approval and deviation tracking for regulatory compliance
- Track cost of non-conformance by disposition type aggregating scrap, rework, return shipping, and administrative costs per NCR for quality cost reporting
Build a rigorous NCR process in SyteLine that drives continuous improvement—contact our quality systems consultants.
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